• Can I just come for a one- off climb ?

    Yes, you can complete your online waiver and book your slot online HERE

  • Can I bring children ?

    Under 5s are free before 12 noon as long as fully accompanied by a supervising adult.
    Over 5s can take part in Coached sessions either through our Youth Programme or onto one of our introductory sessions such as Try Climbing. 
    Any under 18 needs to accompanied by a supervising, competent adult.

  • Can I hire equipment ?

    Yes.  We do however include in the price of your climb shoes and harness.

  • Can I hire a bouldering pad?

    You can hire a bouldering mat for £10 per day - pick up 10am and return latest the following day by 10am. We just need you to leave your card details to secure and loss or damages.

  • How old do kids have to be to climb? 

    If you child is climbing under our instruction they need to be 5 years old
    If you, as a supervising competent adult are bringing your child to climb there is no minimum age. 1 adult can supervise up to 2 children only. 

  • What do I need to do in order to bring my child climbing ? 

      You need to go online and fill in the waiver forms, register your details and book your climbing session

 

  • Do you run kids clubs?

    Yes we do - look at our dedicated youth climbing page for detailed information HERE

    In a nutshell we offer
    First Ascents is our Climbing Club for ages 5-8
    The Climbing Crew is our Club for 9-17 year olds.
    The Climbing Squad is aimed at 13-17 year olds that want to take their climbing to the next level.

  • Can I cancel my membership

    Yes you can manage your membership easily  on our Membership Portal  HERE 

  • Can I cancel / change my session ?

    Yes if you have the Rock Gym Pro App you can manage your sessions easily. Otherwise CONTACT US

  • What postcodes are included for the FREE LOCALS  "Learn the Ropes"  course ?

    PH31 -4 / PH33 -6 / PH33 -7 / PH34-4

  • We are on holiday and want to come climbing but have never done it before what can you advise ?

    Book onto our fully coached Try Climbing course. This is an excellent introduction into sport climbing. 1.5 hours of roped and bouldering session including all kit and facility hire. For more information take a look HERE 

 

  • Can I book a private session for me or my kids?

    Yes we offer individual Coaching sessions.  Just get in contact and we can tailor make a session for you with one of our experienced instructors

 

  • What's the easiest way to start ? 

    Pop in or give us a call and we can advise further. A good introduction is to book a Try Climbing session with us to see what we offer and how to get started.

 

  • What facilities do you have ?

    We have a roped wall, bouldering wall, a specific training room with digital boards, yoga studio and large cafe with viewing windows.

  • How do I start lead climbing ?

    Book onto our Learn to Lead Course! For more information just get in touch.

 

  • I have booked a place on a climbing course and I can't make it can I cancel?

    Yes, just give us a call or email and we will either reschedule or refund. Here is a link to the Cancellation Policy. 

 

  • Is there somewhere to park ( bike or car)

     Yes there is a parking area right next to the wall. However if full there is a larger car park just off the high street. Ample railings to lock your bike to.

 

  • Is there somewhere to watch as I am bringing a non climbing friend, partner, family member ?

       Yes we have a large galleried cafe with viewing windows onto the climbing wall.

 

  • What should I wear for climbing ?

      Loose, comfortable clothing that allows you to move freely.

 

  • What does it cost?

    A one off session is £10 and includes all equipment. Monthly Membership is £40 per month ( standard) with enhanced options to add on coaching. We also offer 5 and 10 day Multi Visit passes. For more information -  take a look HERE 

 

  • When are you open?

       We are open from 10am - 10 pm Monday to Friday /  10am - 6 pm Saturday and Sunday